Exchanges, returns and guarantees
Exchange and Returns Policy
At Kbuy Shoes, we strive to provide high-quality products to our customers. However, we understand that sometimes customers need to exchange or return a product for various reasons, and we are here to help you in these cases.
Exchanges
If you need to exchange a product purchased in our store, please contact us through our customer service channel within 7 (seven) calendar days after receiving the order. For the exchange to be accepted, the product must be in perfect condition, without signs of use or damage and with all its original parts. After checking the condition of the product, we will contact you to inform you of the available exchange options. Exchanges can be made for products of the same value or for products of different values, as long as the difference is paid or returned.
Returns
If you want to return a product purchased in our store, please contact us through our customer service channel within 7 (seven) calendar days after receiving the order. For the return to be accepted, the product must be in perfect condition, without signs of use or damage and with all its original parts. After checking the condition of the product, we will contact you to inform you of the available return options. The value of the product will be refunded according to the payment method used for the purchase, within 7 (seven) business days after receiving the product in our store. It is important to remember that shipping costs for exchanges and returns will be the responsibility of the customer, except in cases where the product is defective or different from the original order. If you have any questions or suggestions, we are available to help you through our customer service channel.
At Kbuy Shoes, we strive to provide high-quality products to our customers. However, we understand that sometimes customers need to exchange or return a product for various reasons, and we are here to help you in these cases.
Exchanges
If you need to exchange a product purchased in our store, please contact us through our customer service channel within 7 (seven) calendar days after receiving the order. For the exchange to be accepted, the product must be in perfect condition, without signs of use or damage and with all its original parts. After checking the condition of the product, we will contact you to inform you of the available exchange options. Exchanges can be made for products of the same value or for products of different values, as long as the difference is paid or returned.
Returns
If you want to return a product purchased in our store, please contact us through our customer service channel within 7 (seven) calendar days after receiving the order. For the return to be accepted, the product must be in perfect condition, without signs of use or damage and with all its original parts. After checking the condition of the product, we will contact you to inform you of the available return options. The value of the product will be refunded according to the payment method used for the purchase, within 7 (seven) business days after receiving the product in our store. It is important to remember that shipping costs for exchanges and returns will be the responsibility of the customer, except in cases where the product is defective or different from the original order. If you have any questions or suggestions, we are available to help you through our customer service channel.